Privacy Policy | Jet Club Charter

In short: we use your details to quote and arrange your flights, share passenger data only with those who need it to fly you (mainly the operator and airport authorities), never sell it, and you can ask us to see, correct or delete it at any time.

1. Who we are

Jet Club Charter (“we”, “us”) of 74 Indrì Vella Street, Pembroke PBK 1314, Malta, is the data controller for personal data collected through this website, by email, by phone and on WhatsApp. This policy explains how we handle it under the EU General Data Protection Regulation (GDPR) and Malta’s Data Protection Act (Cap. 586).

Contact for any privacy question: info@jetclubcharter.com (subject “Privacy”), +356 7783 6902.

2. The data we collect

Contact details — name, email, phone/WhatsApp number, company name, billing address.
Trip details — routes, dates, times, number of passengers, baggage, pets, catering and ground-transport preferences.
Passenger details — full names, dates of birth, nationality, passport or ID details, and contact details of travellers. Operators and border authorities require these by law.
Special requirements — information about mobility, medical needs or dietary requirements, which may reveal health or religious information. We only collect this if you choose to give it, and only use it to arrange your flight safely.
Payment information — bank transfer references and invoices. Card payments are handled by our payment provider; we do not store full card numbers.
Communications — emails, WhatsApp messages, call notes and feedback.
Website data — IP address, browser and device information and security logs, collected automatically when you use the site. See our Cookie Policy.

If you give us details about other passengers, please make sure they know you are doing so and have seen this policy.

3. Why we use your data and our legal basis

Purpose	Legal basis (GDPR)
Answering enquiries and preparing quotes	Steps at your request before a contract (Art. 6(1)(b))
Booking, arranging and managing your flight and extras	Performance of a contract (Art. 6(1)(b))
Passing passenger data to operators, airports and border authorities	Contract and legal obligation (Art. 6(1)(b) and (c))
Handling health, mobility or dietary information	Your explicit consent (Art. 9(2)(a)), or to protect vital interests (Art. 9(2)(c))
Invoicing, accounting and tax records	Legal obligation (Art. 6(1)(c))
Sending empty-leg alerts and offers	Your consent (Art. 6(1)(a)) — you can stop at any time
Keeping our website secure and preventing fraud	Legitimate interests (Art. 6(1)(f))
Dealing with complaints and legal claims	Legitimate interests (Art. 6(1)(f))

We do not use your data for automated decision-making or profiling that has legal or similar effects on you, and we never sell your data.

4. Who we share it with

Air operators who quote for or operate your flight, and their crew.
Airports, FBOs and ground handlers, and border, customs and immigration authorities where required by law.
Service providers you ask us to book, such as caterers, chauffeurs, hotels or yacht charter companies (including our partner iBoat Malta when you request a combined trip).
Our IT and service providers — website hosting, email, messaging (including WhatsApp, operated by Meta), accounting and payment providers — who process data for us under contract.
Professional advisers, insurers, courts and authorities where necessary to comply with law or to establish or defend legal claims.

5. International transfers

Your flight may involve operators, airports or authorities outside the European Economic Area. Where we transfer personal data outside the EEA, we do so only (a) to countries with an EU adequacy decision, (b) under the European Commission’s Standard Contractual Clauses, or (c) where the transfer is necessary to perform the contract you have asked us to arrange (Art. 49(1)(b) GDPR), for example sending passenger details to an operator or authority at your destination.

6. How long we keep it

Enquiries and quotes that do not lead to a booking: up to 24 months, then deleted.
Booking, passenger and accounting records: for the period required by Maltese accounting and tax law (normally up to 10 years), then deleted.
Health or special-requirement information: deleted once the trip is completed, unless needed for a claim.
Marketing preferences: until you unsubscribe.
Website security logs: normally no more than 90 days.

7. Your rights

You have the right to:

access the personal data we hold about you and get a copy;
have inaccurate data corrected;
have your data erased, where we no longer need it or have no legal reason to keep it;
restrict or object to our use of your data, including at any time to direct marketing;
data portability (receive your data in a common electronic format);
withdraw consent at any time, without affecting earlier use.

To exercise any right, contact info@jetclubcharter.com. We will reply within one month. We may need to verify your identity first.

You also have the right to complain to the Maltese supervisory authority: the Information and Data Protection Commissioner, Floor 2, Airways House, Triq Il-Kbira, Tas-Sliema SLM 1549, Malta · +356 2328 7100 · idpc.info@idpc.org.mt · idpc.org.mt. We’d appreciate the chance to resolve your concern first.

8. Security

We use appropriate technical and organisational measures to protect your data, including encrypted (HTTPS) connections, access controls, firewall protection on our website and restricting access to passenger data to those who need it. No method of transmission over the internet is completely secure, so please avoid sending passport images by unencrypted means unless we ask you to.

9. Children

Our services are booked by adults. We process children’s data only as passengers, when provided by a parent, guardian or the person making the booking.

10. Changes and contact

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated. Questions? Email info@jetclubcharter.com or see our Terms & Conditions.